Rewards

Eligible customers must be enrolled in Thorne Rewards to earn Reward Points. Each Thorne Rewards member starts with zero Reward Points and begins to accumulate Reward Points after enrolling. Purchases of Thorne products that you make before you enroll in Thorne Rewards do not accumulate Reward Points.

• Thorne Rewards members earn one Loyalty Point for every U.S. dollar spent on Thorne products, unless otherwise indicated — for example, when we’re having a Double Reward Points Day.
• Members will earn Reward Points on purchases placed on Thorne.com.
• Members of the Thorne Rewards program are assigned to a Reward Tier based on the amount of Thorne products purchased during the 12-month period that begins at your enrollment date. Each Reward Tier is associated with different benefits.
• A member must be signed in to their Thorne account (for online orders) to have Reward Points credited to their Thorne Rewards account.
• Reward Points have no cash value.
• Reward Points will be deducted on ineligible orders, returned orders, and canceled orders.
• Health-care practitioner customers do not earn Reward Points on orders placed by their patients.

Yes. Customers on Thorne’s Friends & Family Plan can also join Thorne Rewards. They will be considered to be a retail account, which means they will earn points for every dollar spent, and thus qualify for Reward Tiers and benefits.

Each Member in the Thorne Rewards program is assigned to a Reward Tier based on the Member’s purchases of Thorne products during the 12-month period starting from the Member’s enrollment date.  Each Reward Tier is associated with different Member benefits. Read more HERE about the different benefits of each Reward Tier (Retail Members, Professional Members).

Yes. Reward Points that have not expired will rollover when a Member changes Reward Tiers, even if the Member drops down to another Reward Tier.

The dollar amount associated with a canceled order does not count toward a Member’s total yearly purchases, nor will a canceled order count toward eligibility for a Reward Tier. Because a Member is charged for an order at the time of the order’s shipment, if an order is cancelled before the order is shipped, then the Member’s Reward Tier will not be affected.

The dollar amount associated with a returned order does not count toward a Member’s total yearly purchases, nor will a canceled order count toward eligibility for a Reward Tier. If a Member returns an order that made the Member eligible to move up a Reward Tier, then the Member’s status will drop down to the previous Reward Tier. Thus, it is possible to drop down a Reward Tier during a 12-month period.

For Retail Members, there are three Reward Tiers:  Insider, Gold, and Black.  For Professional Members, there are four Reward Tiers:  Insider, Gold, Black, and VIP.   Read more HERE about the different benefits of each Reward Tier for Retail Members and Professional Members.

A Member’s Reward Tier is determined based on the Member’s purchases of Thorne products in the previous 12 months from the Member’s enrollment in the Thorne Rewards program. Purchases made prior to enrolling in Thorne Rewards do not count toward the Member’s Reward Tier. After a Member spends the designated amount in a 12-month period, the Member automatically qualifies to move to the next Reward Tier. The Member will be notified by email of a Reward Tier change. After a Member qualifies for a new Reward Tier, the Member will remain at that Reward Tier for the next 12 months, regardless of purchases made during that 12-month period. However, the Member’s Reward Tier after that date is determined based on the Member’s purchases during the previous 12 months. Thus, it is possible to drop down a Reward Tier if a member does not spend the threshold amount in 12 months. If a Member makes a return or cancels a purchase that puts the Member below the current Reward Tier threshold, then the Member’s Reward Tier status will change accordingly. Thus, it is possible to drop down a Reward Tier during a 12-month period.

No. Rewards Shop items can only be redeemed via an online purchase. They can’t be redeemed manually via the telephone.

No. Redeemed rewards cannot be returned, refunded, or exchanged. If the reward is damaged when it’s received, then contact Thorne’s Customer Service Department at support@thorne.com and we will resolve the problem.