Account and Subscriptions

29 articles for Account and Subscriptions

Can I use Truemed for subscription purchases?

Yes, you can use your HSA/FSA benefits on subscription purchases through Truemed. 


For first-time subscription purchases, the process is the same as a one-time purchase. Simply select Truemed as your payment method at checkout, and you’ll be redirected to Truemed to check eligibility and receive your Letter of Medical Necessity. 


To add Truemed to an existing subscription, go to the Payment Method section of your Thorne account, click Add Payment Method, and select Truemed. From there, you’ll be redirected to Truemed to check eligibility and receive your Letter of Medical Necessity. 


Eligibility is determined on a case-by-case basis and may depend on your individual plan. If coverage is important to you, we recommend confirming eligibility with your benefits administrator before purchase. If you have any questions about Truemed or need help with your Letter of Medical necessity, please reach out to support@truemed.com.

Do you offer subscription discounts?

Yes! We offer a 10% subscription discount on refill orders, or 20% discount if you have 3 or more products on subscription; retail accounts only.

How do I update/change my subscriptions?

Auto-ship subscriptions can be updated/changed through your "Profile" section of the website.  Upon login, click "Subscriptions" then by each subscribed product you wish to update,  click Modify>Edit and update your credit card, address, quantity and/or frequency to meet your needs. You will receive an email and a message in your Notification feed that changes have been made to your existing subscription.   To update the quantity of a subscription, double click to highlight the current quantity then type in the new quantity.

I am a health-care practitioner who does not wish to dispense Thorne product out of my office. What other options do I have?

Thorne offers an Online Dispensary program for this situation. You are automatically signed up for the Online Dispensary program when you register as a new customer. This program allows you to offer Thorne products to your patients without carrying Thorne products in your office. After your patients register at Thorne and pay for their own products, you will receive a rebate for each sale. A platform fee will be deducted from the cash rebate balance. This fee will be calculated as fifteen percent (15%) of the wholesale price for each transaction.   Call Thorne’s Customer Service Department at 800-228-1966 if you have questions.

How do I unsubscribe from emails or update my email preferences?

Log into your account on thorne.com and visit the “Communications” tab. There, you can select the specific type of messages you’d like to receive, or you can unsubscribe from all Thorne marketing emails.

I placed an order using PayPal but did not receive an order confirmation. Was my order submitted?

If you did not get directed back to the website order confirmation page, or receive an email notification with your order number, then no, your order did not get submitted. In these instances, you should review your PayPal account, being sure all information is accurate and up-to-date, then try your activity again. If you still experience a failed order, you can try entering your credit card information directly at the checkout page. If neither of these options are successful, please contact Customer Service for additional assistance.

What is the purpose of collecting personal information at sign-up, such as gender and birth date?

Thorne’s primary objective is to provide our customers with the most comprehensive and innovative products possible, in addition to substantive information to educate and support the nutritional needs of our customers. Collecting this personal information helps us with future product development and enables us to provide more customized preventive health programs and marketing materials to better meet the individual health concerns of our customers.

Why didn’t my subscription order generate?

There are various reasons why a subscription may not generate.  It may be that the item on subscription was not in stock at the moment, the payment method has declined, the shipping address needs verified or possibly a system failure. If a subscription fails to generate, look in your notification feed and email to see if a processing error message is displayed.  If there is no error message, please contact Customer Service during business hours so they may collect additional information for further review.

How early do I need to modify my subscription for the changes to take effect to my next shipment?

It is best to make any changes to your subscriptions 7 days prior to the ship date to ensure your changes have time to take effect.

How do I sync my subscriptions to all ship on the same date?

Sign into your Thorne.com account and click Subscriptions, then click “Edit All” and update your Shipping Date to your preferred date that you’d like all subscriptions to be shipped on.